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Frequently Asked Questions

Academics

Distance Education Students

Finance

Technology

Student Services

Health

Academics

What is MyMercy and where do I find it?

MyMercy is the College’s online tool for viewing academic and administrative records. Students can use MyMercy to view course schedules, unofficial transcripts, and grades. The web link to MyMercy may be found on the College homepage or at http://mymercy.mchs.edu.

Where do I find out my advisor’s name?

You can find your advisor’s name on MyMercy. The staff in the Registrar’s Office can also help to connect you with your academic advisor.

How do I make up an examination that I missed?

When you miss an examination or quiz, you should begin by reviewing your professor's expectations as outlined in the course syllabus.  You will need to work with your professor to arrange to make up an exam or quiz.

When do I need to visit with my advisor to plan next semester’s classes?

It is strongly encouraged that you visit with your advisor throughout the semester.  You need to meet with your advisor prior to your assigned registration dates as specified in the academic calendar. In addition to planning your courses for the next semester, your advisor will provide you with your specific online registration day and time.  Advisors post an appointment schedule during registration when they are available to meet with their advisees to discuss curriculum plans. 

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Distance Education Students

I'm a distance education student.  How do I "meet" with faculty or other departments on campus?

Students who are admitted to or who are seeking admission to a distance education program follow the same procedure as on campus students (see FAQ: When should I visit with my advisor to plan next semester's classes?).  Your advisor meetings may occur via phone, conference call, internet conference, or utilizing web camera technology.

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Finance

I’m running short of cash this semester, can someone help me to find additional resources?

A good place to start is making an appointment with the Financial Aid staff.  You may have some options that you haven’t considered, or if your financial situation has changed, you might qualify for some additional aid.  In an emergency, you can also visit with either the Financial Aid Staff or the Student Success Center staff to discuss an Emergency Grant.  These grants are funded by charitable gifts, so the amount of money available is limited.

I need a copy of my IRS 1098-T Form in order to file my tax return, how do I get a copy?

Your IRS 1098-T form will be mailed to your current home address in January.  Be sure to keep the Registrar’s Office aware of your most current home address.  If you need an additional copy, you can request one from the College Business Office in Building 1, Room 107.

The vending machine kept my money but didn’t vend anything, how do I get my money back?

The College Receptionist has the ability to refund money for vending machine errors.  All you need to do is report which machine failed and what the circumstances were so that the repair staff can diagnose the problem.

What does it cost to live at Mercy Court?

Mercy Court offers Mercy College students two options for student apartments – single and double occupancy units located on the fourth floor of the building.  More information about current rates and other amenities can be found at the Mercy Medical Center website, www.mercydesmoines.org/mercy_court/index.cfm.

How do I get extra cash when I’m on campus?

Thanks to Community Choice Credit Union, a cash machine is located in the vending area near the Library.

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Technology

I’m needing technical assistance with my Mercy College email account, who can help me?

Please contact Information Technology at 515-643-6704, toll free at 800-637-2994, ext. 3-6704, or if you have access to email at mchsit@catholichealth.net.

I’m needing technical assistance with E-LEOS (learning management system) account, who can help me?

Please contact Online Learning & Teaching at 515-643-6714, toll free at 800-637-2994, ext. 3-6714, or by email at jhogan@mercydesmoines.org.

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Student Services

Where and when can I get a copy of the course schedule for next semester?

The schedule of courses available for the upcoming semester is released approximately two weeks prior to the beginning of the registration period each semester.  Check the Academic Calendar for the dates for the registration period.  The schedule is posted to the College website at www.mchs.edu/schedule and updated periodically throughout the registration period as classes are closed or added to the schedule.

I want to know what scholarships are available next semester, where do I get more information?

Scholarships administered by the College are made available in the spring and fall semesters.  Some scholarships are only available once a year, depending on funds available for awarding.  If you can’t open a scholarship application, it either means there isn’t money currently available to fund that scholarship or the window to apply isn’t in effect; check the dates and other information at www.mchs.edu/scholarships.cfm.

The College also receives news and applications for scholarships administered by outside organizations on a regular basis with various deadlines.  External scholarship information is posted regularly to the website at www.mchs.edu/external-scholarships.cfm.

I’m graduating and need several copies of my transcript sent to possible employers.  Who can do that for me?

You should download the Request a Transcript Form from www.mchs.edu/pdf/TranscriptRequestWeb.pdf and either mail, fax or drop it off to the Registrar’s staff located at Mercy Court.  Transcripts are free for current students and for the first transcript request following graduation.  All others are required to pay $10 for each transcript requested.

I’m thinking I might like to start work on my bachelor’s degree early, can I do that while I’m still working on my associate’s degree?

The place to start this conversation is with your advisor.  Generally, if your schedule allows, you may be able to enroll in a select number of courses necessary for your Bachelor of Science degree with the approval of your advisor and the program chair of the bachelor’s program.  Before you start this plan, you will need to speak with the program chair of the bachelor’s degree you are interested in pursuing.

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Health

I am under the care of a medical professional and have restrictions that may affect my ability to participate in class or clinical. Who do I need to speak with about missing class and clinical?

You need to inform your current course professors as soon as possible.  They will work with you on your options. You also need to inform the Student Health Nurse who will collaborate with your professors and medical professionals about your ability to participate with restrictions and your ability to return to classes and clinicals.  Depending on the point in the semester and the length of time your medical professional indicates will be necessary for your medical restrictions, you may need to apply for a medical withdrawal.  Those procedures can be found under College-wide Policies of the Student Handbook.

My CPR for Healthcare Providers Card will expire soon.  Can I renew it at Mercy College?

In order to participate in courses with a clinical component, you are required to maintain a valid CPR for Healthcare Providers Card.  The Emergency Medical Services Program and the Mercy College Training Center provide regular opportunities to renew your CPR for Healthcare Providers certification through the curriculum of the American Heart Association.  Class schedules can be found at www.mchs.edu/cpr_firstaid.cfm.

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This College Student Handbook is presented as information only and is not a contract between Mercy College and its students. The information, policies, and procedures contained in this Handbook are subject to change at any time with or without notice. Students are responsible for reading and following the information contained in the Handbook, including school-specific policies and procedures. The Director of Admission will ensure that all admitted students receive instructions on how to access the Student Handbook online.  The student is responsible for knowing and complying with the information contained in the College Student Handbook and any changes to the policies and practices as posted on the College’s learning management system (E-LEOS) and College website.